# Key Capabilities

## Workflow Engine

### Visual Workflow Builder
- Drag-and-drop stage configuration
- Parallel and sequential approval paths
- Conditional routing rules
- Auto-assignment based on workload

### SLA Management
- Per-stage time limits
- Automatic escalation triggers
- Manager notifications on breaches
- SLA compliance dashboards

## Document Management

### Upload and Validation
- Multi-format support (PDF, JPG, PNG)
- File size and type enforcement
- Duplicate detection
- Automatic virus scanning

### Verification
- DigiLocker document fetch
- Hash-based integrity checking
- Officer annotation and comments
- Version history tracking

## Certificate Issuance

### NFT Minting
- Automatic blockchain transaction on approval
- Unique token ID per license
- Metadata embedding (holder, dates, department)
- Document hash for integrity verification

### Certificate Generation
- Department-branded templates
- QR code for instant verification
- Digital signature embedding
- PDF download with watermark

## Applicant Self-Service

### Application Portal
- License type catalog with requirements
- Step-by-step form wizard
- Draft saving and resume
- Fee calculation and payment

### Status Tracking
- Real-time stage visibility
- Timeline view with dates
- Notification preferences (SMS/email)
- Officer contact for queries

## Reporting and Analytics

### Operational Reports
- Daily/weekly/monthly volumes
- Processing time distribution
- Rejection rate analysis
- Revenue collection summary

### Management Dashboards
- Department-wise comparison
- Officer productivity metrics
- Bottleneck identification
- Trend analysis
