# Workflow Management

## Understanding Workflows

A workflow defines the approval stages an application passes through before license issuance. Department administrators configure workflows for each license type.

## Workflow Components

### Stages

Each stage represents a review step:

| Property | Description |
|----------|-------------|
| Name | Stage identifier (e.g., "Document Verification") |
| Order | Sequence position (1, 2, 3...) |
| Assignee Rule | Who receives applications at this stage |
| Required Actions | What must be completed to proceed |
| SLA | Maximum time allowed |

### Stage Types

**Sequential**: Applications must pass through in order
```
Stage 1 → Stage 2 → Stage 3 → Issuance
```

**Parallel**: Multiple reviews happen simultaneously
```
         ┌→ Technical Review ─┐
Stage 1 ─┤                    ├→ Final Approval
         └→ Financial Review ─┘
```

### Assignment Rules

- **Round Robin**: Distribute evenly across available officers
- **Load Based**: Assign to officer with fewest pending items
- **Manual**: Supervisor assigns each application
- **Specific Role**: Route to designated role

## Creating a Workflow

1. Navigate to **Settings** → **Workflows**
2. Click **Create New Workflow**
3. Enter workflow name and description
4. Add stages in sequence:
   - Define stage name
   - Set assignment rule
   - Configure SLA duration
   - Specify required documents
5. Set workflow as active
6. Assign to license type(s)

## Modifying Workflows

Changes apply only to new applications. In-progress applications continue with their original workflow.

To modify:
1. Open workflow in editor
2. Make changes
3. Review impact summary
4. Confirm and save

## SLA Configuration

| Field | Description |
|-------|-------------|
| Duration | Hours/days allowed |
| Warning | Alert before breach |
| Escalation | Action on breach |
| Override | Manual extension allowed |

## Best Practices

- Keep stages focused on single responsibility
- Set realistic SLAs based on actual processing time
- Use parallel stages for independent reviews
- Document stage requirements clearly
- Review workflow performance monthly
