# Reporting & Analytics

## Dashboard Overview

The department dashboard displays:

- **Applications Today**: New submissions
- **Pending Review**: Items in queue
- **Processed Today**: Completed actions
- **SLA Alerts**: Approaching deadlines

## Standard Reports

### Processing Report

| Metric | Description |
|--------|-------------|
| Total Received | Applications submitted |
| Total Processed | Approved + Rejected |
| Approval Rate | % approved |
| Avg. Processing Time | Days from submit to decision |

### SLA Compliance Report

| Metric | Description |
|--------|-------------|
| On-Time | Completed within SLA |
| Breached | Exceeded SLA |
| Compliance % | On-time / Total |
| Avg. Delay | Days over SLA (when breached) |

### Officer Performance

| Metric | Description |
|--------|-------------|
| Processed Count | Applications handled |
| Avg. Processing Time | Per application |
| Return Rate | % returned for corrections |
| SLA Compliance | % within deadline |

## Generating Reports

1. Navigate to **Reports** section
2. Select report type
3. Choose date range
4. Apply filters (optional)
5. Click **Generate**
6. Download as PDF or Excel

## Scheduled Reports

Configure automatic report delivery:

1. Go to **Settings** → **Scheduled Reports**
2. Click **Add Schedule**
3. Select report type
4. Set frequency (daily/weekly/monthly)
5. Add recipients
6. Save

## Export Options

| Format | Use Case |
|--------|----------|
| PDF | Formal reporting |
| Excel | Data analysis |
| CSV | System integration |
