# Application Processing

## Application States

| State | Description | Actions Available |
|-------|-------------|-------------------|
| `SUBMITTED` | New application received | Assign, View |
| `IN_REVIEW` | Under officer review | Approve, Reject, Return |
| `RETURNED` | Sent back for corrections | View (applicant corrects) |
| `APPROVED` | All stages complete | Issue certificate |
| `REJECTED` | Application denied | View, Appeal (applicant) |
| `ISSUED` | Certificate generated | View, Verify |

## Processing an Application

### Step 1: Open Application

From your queue, click on the application row to open the detail view.

### Step 2: Review Information

Verify applicant-provided information:
- Personal/business details
- Contact information
- Application-specific data

### Step 3: Check Documents

For each required document:
1. Click document thumbnail to open full view
2. Verify document is legible
3. Confirm document type matches requirement
4. Check validity dates where applicable
5. Compare with DigiLocker records (if available)

### Step 4: Take Action

**Approve**
- Click "Approve" button
- Add comments (optional)
- Confirm action
- Application moves to next stage

**Return for Corrections**
- Click "Return" button
- Select document(s) needing correction
- Provide specific correction instructions
- Confirm action
- Applicant notified to resubmit

**Reject**
- Click "Reject" button
- Select rejection reason from list
- Provide detailed explanation
- Confirm action
- Application closed, applicant notified

## Bulk Actions

For multiple similar applications:
1. Select applications using checkboxes
2. Click "Bulk Actions"
3. Choose action (Assign, Export)
4. Confirm

Note: Approve/Reject must be done individually.

## Time Tracking

System tracks:
- Time in current stage
- Total processing time
- Officer active time on application
- SLA remaining
