Goa-gel-fullstack/Documentation/departments/index.md

# Department User Guide

## Overview

This guide covers daily operations for department staff processing license applications through the platform.

## Logging In

1. Navigate to your department portal URL
2. Enter your department code and API key
3. Click "Sign In"

Your dashboard displays:
- Pending applications in your queue
- Applications requiring attention (SLA warnings)
- Recent activity summary

## Queue Management

### Viewing Your Queue

The main queue shows applications assigned to you:

| Column | Description |
|--------|-------------|
| Application ID | Unique identifier |
| Applicant | Name and contact |
| License Type | Category of license |
| Submitted | Date received |
| Status | Current stage |
| SLA | Time remaining |

### Filtering and Sorting

- Filter by status: Pending, In Review, Returned
- Filter by license type
- Sort by date, SLA urgency, or applicant name
- Search by application ID or applicant name

## Processing Applications

### Review Checklist

1. Open application from queue
2. Verify applicant information
3. Check all required documents are present
4. Validate document authenticity
5. Review any previous notes or history
6. Take action: Approve, Reject, or Return

### Document Verification

For each uploaded document:
- View full document
- Check document type matches requirement
- Verify document is legible
- Compare with DigiLocker records if available
- Add verification notes

### Taking Action

**Approve**: Application moves to next stage or final issuance
- Requires all documents verified
- Add approval notes (optional)

**Reject**: Application is denied
- Select rejection reason from list
- Provide detailed explanation
- Applicant notified with reason

**Return**: Application sent back for corrections
- Specify what needs correction
- Select affected documents
- Applicant can resubmit

## Workflow Stages

Each license type has defined stages:

```
Document Verification → Technical Review → Supervisor Approval → Issuance
```

Your role determines which stages you can process.

## Keyboard Shortcuts

| Key | Action |
|-----|--------|
| `N` | Next application |
| `P` | Previous application |
| `A` | Approve (if eligible) |
| `R` | Return to applicant |
| `/` | Search |

## Need Help?

Contact your Department Administrator or IT support for assistance.