75 lines
1.8 KiB
Markdown
75 lines
1.8 KiB
Markdown
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# Application Processing
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## Application States
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| State | Description | Actions Available |
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|-------|-------------|-------------------|
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| `SUBMITTED` | New application received | Assign, View |
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| `IN_REVIEW` | Under officer review | Approve, Reject, Return |
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| `RETURNED` | Sent back for corrections | View (applicant corrects) |
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| `APPROVED` | All stages complete | Issue certificate |
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| `REJECTED` | Application denied | View, Appeal (applicant) |
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| `ISSUED` | Certificate generated | View, Verify |
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## Processing an Application
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### Step 1: Open Application
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From your queue, click on the application row to open the detail view.
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### Step 2: Review Information
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Verify applicant-provided information:
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- Personal/business details
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- Contact information
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- Application-specific data
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### Step 3: Check Documents
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For each required document:
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1. Click document thumbnail to open full view
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2. Verify document is legible
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3. Confirm document type matches requirement
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4. Check validity dates where applicable
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5. Compare with DigiLocker records (if available)
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### Step 4: Take Action
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**Approve**
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- Click "Approve" button
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- Add comments (optional)
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- Confirm action
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- Application moves to next stage
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**Return for Corrections**
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- Click "Return" button
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- Select document(s) needing correction
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- Provide specific correction instructions
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- Confirm action
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- Applicant notified to resubmit
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**Reject**
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- Click "Reject" button
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- Select rejection reason from list
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- Provide detailed explanation
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- Confirm action
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- Application closed, applicant notified
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## Bulk Actions
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For multiple similar applications:
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1. Select applications using checkboxes
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2. Click "Bulk Actions"
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3. Choose action (Assign, Export)
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4. Confirm
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Note: Approve/Reject must be done individually.
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## Time Tracking
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System tracks:
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- Time in current stage
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- Total processing time
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- Officer active time on application
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- SLA remaining
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