68 lines
1.5 KiB
Markdown
68 lines
1.5 KiB
Markdown
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# Reporting & Analytics
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## Dashboard Overview
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The department dashboard displays:
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- **Applications Today**: New submissions
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- **Pending Review**: Items in queue
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- **Processed Today**: Completed actions
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- **SLA Alerts**: Approaching deadlines
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## Standard Reports
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### Processing Report
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| Metric | Description |
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|--------|-------------|
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| Total Received | Applications submitted |
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| Total Processed | Approved + Rejected |
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| Approval Rate | % approved |
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| Avg. Processing Time | Days from submit to decision |
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### SLA Compliance Report
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| Metric | Description |
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|--------|-------------|
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| On-Time | Completed within SLA |
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| Breached | Exceeded SLA |
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| Compliance % | On-time / Total |
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| Avg. Delay | Days over SLA (when breached) |
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### Officer Performance
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| Metric | Description |
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|--------|-------------|
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| Processed Count | Applications handled |
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| Avg. Processing Time | Per application |
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| Return Rate | % returned for corrections |
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| SLA Compliance | % within deadline |
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## Generating Reports
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1. Navigate to **Reports** section
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2. Select report type
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3. Choose date range
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4. Apply filters (optional)
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5. Click **Generate**
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6. Download as PDF or Excel
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## Scheduled Reports
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Configure automatic report delivery:
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1. Go to **Settings** → **Scheduled Reports**
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2. Click **Add Schedule**
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3. Select report type
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4. Set frequency (daily/weekly/monthly)
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5. Add recipients
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6. Save
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## Export Options
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| Format | Use Case |
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|--------|----------|
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| PDF | Formal reporting |
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| Excel | Data analysis |
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| CSV | System integration |
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