99 lines
2.3 KiB
Markdown
99 lines
2.3 KiB
Markdown
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# Department User Guide
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## Overview
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This guide covers daily operations for department staff processing license applications through TLAS.
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## Logging In
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1. Navigate to your department portal URL
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2. Enter your department code and API key
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3. Click "Sign In"
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Your dashboard displays:
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- Pending applications in your queue
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- Applications requiring attention (SLA warnings)
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- Recent activity summary
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## Queue Management
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### Viewing Your Queue
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The main queue shows applications assigned to you:
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| Column | Description |
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|--------|-------------|
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| Application ID | Unique identifier |
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| Applicant | Name and contact |
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| License Type | Category of license |
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| Submitted | Date received |
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| Status | Current stage |
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| SLA | Time remaining |
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### Filtering and Sorting
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- Filter by status: Pending, In Review, Returned
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- Filter by license type
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- Sort by date, SLA urgency, or applicant name
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- Search by application ID or applicant name
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## Processing Applications
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### Review Checklist
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1. Open application from queue
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2. Verify applicant information
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3. Check all required documents are present
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4. Validate document authenticity
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5. Review any previous notes or history
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6. Take action: Approve, Reject, or Return
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### Document Verification
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For each uploaded document:
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- View full document
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- Check document type matches requirement
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- Verify document is legible
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- Compare with DigiLocker records if available
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- Add verification notes
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### Taking Action
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**Approve**: Application moves to next stage or final issuance
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- Requires all documents verified
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- Add approval notes (optional)
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**Reject**: Application is denied
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- Select rejection reason from list
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- Provide detailed explanation
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- Applicant notified with reason
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**Return**: Application sent back for corrections
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- Specify what needs correction
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- Select affected documents
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- Applicant can resubmit
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## Workflow Stages
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Each license type has defined stages:
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```
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Document Verification → Technical Review → Supervisor Approval → Issuance
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```
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Your role determines which stages you can process.
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## Keyboard Shortcuts
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| Key | Action |
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|-----|--------|
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| `N` | Next application |
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| `P` | Previous application |
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| `A` | Approve (if eligible) |
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| `R` | Return to applicant |
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| `/` | Search |
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## Need Help?
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Contact your Department Administrator or IT support for assistance.
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