72 lines
1.6 KiB
Markdown
72 lines
1.6 KiB
Markdown
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# Key Capabilities
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## Workflow Engine
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### Visual Workflow Builder
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- Drag-and-drop stage configuration
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- Parallel and sequential approval paths
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- Conditional routing rules
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- Auto-assignment based on workload
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### SLA Management
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- Per-stage time limits
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- Automatic escalation triggers
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- Manager notifications on breaches
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- SLA compliance dashboards
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## Document Management
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### Upload and Validation
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- Multi-format support (PDF, JPG, PNG)
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- File size and type enforcement
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- Duplicate detection
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- Automatic virus scanning
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### Verification
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- DigiLocker document fetch
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- Hash-based integrity checking
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- Officer annotation and comments
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- Version history tracking
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## Certificate Issuance
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### NFT Minting
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- Automatic blockchain transaction on approval
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- Unique token ID per license
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- Metadata embedding (holder, dates, department)
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- Document hash for integrity verification
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### Certificate Generation
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- Department-branded templates
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- QR code for instant verification
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- Digital signature embedding
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- PDF download with watermark
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## Applicant Self-Service
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### Application Portal
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- License type catalog with requirements
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- Step-by-step form wizard
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- Draft saving and resume
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- Fee calculation and payment
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### Status Tracking
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- Real-time stage visibility
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- Timeline view with dates
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- Notification preferences (SMS/email)
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- Officer contact for queries
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## Reporting and Analytics
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### Operational Reports
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- Daily/weekly/monthly volumes
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- Processing time distribution
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- Rejection rate analysis
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- Revenue collection summary
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### Management Dashboards
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- Department-wise comparison
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- Officer productivity metrics
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- Bottleneck identification
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- Trend analysis
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