# Governance Model

## Data Ownership

| Data Type | Owner | Access |
|-----------|-------|--------|
| Application data | Issuing department | Department staff only |
| Citizen information | Government | Authorized personnel |
| Blockchain records | State IT | Read-only public verification |
| Audit logs | Compliance authority | Designated auditors |

## Role Hierarchy

```
State Administrator
        │
        ├── Department Admin
        │       │
        │       ├── Supervisor
        │       │       │
        │       │       └── Officer
        │       │
        │       └── Viewer (Reports only)
        │
        └── Technical Admin (System operations)
```

## Access Control Matrix

| Action | Officer | Supervisor | Dept Admin | State Admin |
|--------|---------|------------|------------|-------------|
| View applications | Own queue | Department | Department | All |
| Approve/Reject | Yes | Yes | Yes | No |
| Configure workflow | No | No | Yes | Yes |
| Manage users | No | No | Yes | Yes |
| System settings | No | No | No | Yes |

## Audit Requirements

All actions are logged with:
- User identity
- Timestamp (UTC)
- Action type
- Before/after state
- IP address
- Session identifier

Logs are:
- Immutable (append-only)
- Retained for 7 years
- Exportable for external audit
- Searchable by authorized personnel

## Change Management

| Change Type | Approval Required |
|-------------|-------------------|
| Workflow modification | Department Admin |
| User role assignment | Department Admin |
| Department onboarding | State Admin |
| System configuration | Technical Admin + State Admin |
| Security policy | State Admin + Compliance |