6ec8d3236d
- Replace TLAS with License Authority throughout documentation - Add Government of Goa emblem/logo (Ashoka Chakra style) - Update frontend branding to match documentation - Add configurable Swagger API link via VITE_API_BASE_URL env var - Fix Docker build for VitePress (git dependency, .dockerignore) - Fix helmet security headers for HTTP deployments - Add CORS support for VM deployment Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
2.3 KiB
2.3 KiB
Department User Guide
Overview
This guide covers daily operations for department staff processing license applications through the platform.
Logging In
- Navigate to your department portal URL
- Enter your department code and API key
- Click "Sign In"
Your dashboard displays:
- Pending applications in your queue
- Applications requiring attention (SLA warnings)
- Recent activity summary
Queue Management
Viewing Your Queue
The main queue shows applications assigned to you:
| Column | Description |
|---|---|
| Application ID | Unique identifier |
| Applicant | Name and contact |
| License Type | Category of license |
| Submitted | Date received |
| Status | Current stage |
| SLA | Time remaining |
Filtering and Sorting
- Filter by status: Pending, In Review, Returned
- Filter by license type
- Sort by date, SLA urgency, or applicant name
- Search by application ID or applicant name
Processing Applications
Review Checklist
- Open application from queue
- Verify applicant information
- Check all required documents are present
- Validate document authenticity
- Review any previous notes or history
- Take action: Approve, Reject, or Return
Document Verification
For each uploaded document:
- View full document
- Check document type matches requirement
- Verify document is legible
- Compare with DigiLocker records if available
- Add verification notes
Taking Action
Approve: Application moves to next stage or final issuance
- Requires all documents verified
- Add approval notes (optional)
Reject: Application is denied
- Select rejection reason from list
- Provide detailed explanation
- Applicant notified with reason
Return: Application sent back for corrections
- Specify what needs correction
- Select affected documents
- Applicant can resubmit
Workflow Stages
Each license type has defined stages:
Document Verification → Technical Review → Supervisor Approval → Issuance
Your role determines which stages you can process.
Keyboard Shortcuts
| Key | Action |
|---|---|
N |
Next application |
P |
Previous application |
A |
Approve (if eligible) |
R |
Return to applicant |
/ |
Search |
Need Help?
Contact your Department Administrator or IT support for assistance.