435889ee79
- Migrate from custom HTTP server to VitePress framework - Rename project to Tokenized License Approval System (TLAS) - Add comprehensive documentation for all stakeholders: - Business: Executive summary, value proposition, governance - Operations: Infrastructure, installation, monitoring, backup - Departments: User guide, workflows, verification, issuance - Developers: API reference, authentication, webhooks, SDKs - Compliance: OWASP, DPDP Act, IT Act, audit framework - Add modern theme with dark mode and full-text search - Update Dockerfile for VitePress build process Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
1.8 KiB
1.8 KiB
Application Processing
Application States
| State | Description | Actions Available |
|---|---|---|
SUBMITTED |
New application received | Assign, View |
IN_REVIEW |
Under officer review | Approve, Reject, Return |
RETURNED |
Sent back for corrections | View (applicant corrects) |
APPROVED |
All stages complete | Issue certificate |
REJECTED |
Application denied | View, Appeal (applicant) |
ISSUED |
Certificate generated | View, Verify |
Processing an Application
Step 1: Open Application
From your queue, click on the application row to open the detail view.
Step 2: Review Information
Verify applicant-provided information:
- Personal/business details
- Contact information
- Application-specific data
Step 3: Check Documents
For each required document:
- Click document thumbnail to open full view
- Verify document is legible
- Confirm document type matches requirement
- Check validity dates where applicable
- Compare with DigiLocker records (if available)
Step 4: Take Action
Approve
- Click "Approve" button
- Add comments (optional)
- Confirm action
- Application moves to next stage
Return for Corrections
- Click "Return" button
- Select document(s) needing correction
- Provide specific correction instructions
- Confirm action
- Applicant notified to resubmit
Reject
- Click "Reject" button
- Select rejection reason from list
- Provide detailed explanation
- Confirm action
- Application closed, applicant notified
Bulk Actions
For multiple similar applications:
- Select applications using checkboxes
- Click "Bulk Actions"
- Choose action (Assign, Export)
- Confirm
Note: Approve/Reject must be done individually.
Time Tracking
System tracks:
- Time in current stage
- Total processing time
- Officer active time on application
- SLA remaining